Useful Information
- Opening Hours
- After Hours
- Referrals
- Consultation and Fees
- Other Insurers
- Appointment Checklist
- Surgery
- Emergency
- Patient Understanding
- Feedback
- Medical Encyclopedia
Opening Hours
Monday 9am to late (Acute Injury Clinic)
Tuesday - Friday 9am to 5pm (Acute Injury Clinic)
After Hours
Our answering machine will inform you of whom to contact after hours. However, in the event of an emergency dial 000 or present immediately to your nearest hospital or emergency department.
Referrals
Referral from your health practitioner will be triaged for appointment scheduling by our specialists.
If your referral is from your GP or another specialist you are able to claim a rebate through Medicare
Consultation and Fees
Our reception staff are able to provide costs for initial and follow up consultations at the time of making your appointment.
All consultation fees are to be paid on the day of your appointment.
If you are registered with Medicare you can obtain a rebate on these fees through us (when available) or a Medicare office.
Our clinic does not offer discounts for Health Card Holders
Please feel free to contact our rooms on 4040 6200 for information on charges.
Other Insurers
Workcover, 3rd Party and DVA
Details of your approved claim must be advised prior to attendance in rooms. Patients with a third party claim are required to provide a guarantee of payment before consultation. If you are unable to provide these details you will be required to cover the cost of the consultation.
Appointment Checklist
- Confirm your appointment by phone/email or sms.
- Complete Patient Registration Form - save time and register here.
- Please bring X-rays, scan films or disc and any other relevant information regarding your condition.
- Those patients that have no disc or films will need to contact the relevant GP or radiology clinic to arrange collection of a copy prior to their appointment.
Surgery
Until you have had a consultation with one of our surgeons we are unable to provide you with an estimate of costs for any surgical procedure.
Once the decision has been made to proceed to surgery, we are then able to provide you with a fully itemised estimate. This will outline your surgeon's fees, based on the proposed surgery, the amount rebatable through Medicare and your private health fund, and the out of pocket expenses you will incur for surgery.
You are responsible for contacting the Anaesthetist and relevant hospital or day surgery (contact details will be given at time of surgery booking) to be fully informed on their proposed surgery costs also. Our clinic does not participate in “no gap” arrangements with any of the health funds.
After Hours Emergencies
In the event of an after hours emergency please telephone 000 or present immediately to your nearest hospital or emergency department.
Patient Understanding
What to do if I don't understand
Your initial consultation can provide a lot of information on your condition. If you feel that you do not have complete understanding or have further questions, we recommend the following options:
- Request a review appointment to discuss your concerns.
- Contact the clinic with your concerns and/or questions. If at the time staff are unable to assist, a message will be passed onto your surgeon or it may be suggested that you organise a review appointment.
Feedback
If you have any feedback or are unhappy, please contact the Practice Manager on 4040 6240.
Medical Encyclopedia
To obtain further information about your condition, we suggest visiting our orthopaedic encyclopedia link. This will bring you to the American Academy of Orthopaedic Surgeons' website. Either enter your search criteria or click on the skeleton where appropriate, e.g. shoulder, hip or knee. This site may be useful and help to answer any questions you may have. However, please be assured that you can contact our rooms with any questions or concerns.